Your service partner for power supplies
Whether it’s remote analysis or on-site repairs: we resolve technical issues quickly and professionally, keeping your business running smoothly.
Fast response times
We will respond to your enquiries within 24 to 48 hours.
Repairs in our workshop
Where possible, we carry out the repairs ourselves. Quickly and without any detours.
Customs clearance included
We handle customs clearance for international manufacturers.
Our range of services in Service & Support
From the initial fault diagnosis through to the completed repair – we guide you through the entire process. Reliable service for equipment from leading manufacturers such as Delta Elektronika, Regatron, ITECH and Kewell.
Repair Service
If a problem cannot be resolved remotely, we’ll take care of the repairs – in a structured and transparent manner, with short turnaround times.
Structured RMA process with status tracking
Repairs carried out in-house where possible
Technical Support
Before a device is sent to us, we try to resolve the issue remotely – quickly, easily and often free of charge.
Fault diagnosis via email, telephone or remote access
Support with integrated measurement tool analyses
How our service and support team works
Every enquiry goes through a structured process here – to ensure nothing gets lost and that your device is up and running again as quickly as possible.
You can get in touch via the RMA system, by telephone, email or live chat. Once you’ve submitted the RMA form, you’ll immediately receive a reference number and a confirmation containing your description of the fault.
Our support and service team will review the enquiry and check whether there is a fault with the device or whether the cause lies elsewhere.
We’ll work with you to analyse the problem over the phone, via a Teams meeting or via remote access. In doing so, we’ll use, amongst other things, the devices’ built-in diagnostic tools – such as those in Regatron or ITECH – to reliably narrow down the cause of faults even without physical access.
Depending on the findings, the problem will be resolved remotely and the RMA closed – or we will confirm the need to return the item and initiate the next step. Where necessary and possible, repairs are carried out in-house, either by replacing modules or in consultation with the manufacturer.
Trust based on experience
We are not just a distributor – we are your long-term partner for service and support. This is underpinned by years of partnerships with manufacturers, a well-coordinated team and a service that goes beyond the point of purchase.
Long-standing partnerships with manufacturers: We have been working with manufacturers such as Delta Elektronika for over 40 years. As an authorised distributor, we know the equipment inside out – from Delta Elektronika and Regatron to ITECH and Kewell.
An experienced team with genuine expertise: Our support team assists customers from industry and laboratories and handles hundreds of service cases every year. Each team member specialises in specific manufacturers and areas of application.
Service that goes beyond repairs: We provide many of our support services – from telephone fault diagnosis to Teams meetings with remote access – at no extra cost.
Frequently asked questions about our service and support
Here you will find answers to the questions we are asked most frequently – covering repairs, remote analysis and the process at Schulz Electronic.
Not necessarily. In many cases, the problem can be resolved by telephone, email or remote access – often, an error message is caused by a user error or a simple connection fault. We always check this first before recommending that you send the item in for repair.
The typical turnaround time is around 3 to 4 weeks. Depending on the fault and the availability of spare parts, it may take longer or shorter – we’ll keep you updated.
Via our online RMA system. You fill in a form describing the fault and will immediately receive an RMA number and a confirmation by email. You can track the status of your return at any time.
We provide some services – such as fault diagnosis over the phone, email support or a brief remote access session – free of charge. We charge a transparent flat fee for the technical inspection of devices sent in.
Yes. We often carry out full repairs on older ranges of equipment – such as those from Delta Elektronika or Regatron – entirely in-house, as we have been familiar with and servicing these devices for decades.