Technical support that keeps your equipment up and running in the field
Our support team consists of specialists who have in-depth knowledge of their manufacturers and equipment. Whether it’s fault diagnosis, commissioning or software queries – our experienced team is on hand to draw on their in-depth expertise to resolve your technical challenges quickly and reliably.
Specialised
Each team member specialises in specific manufacturers and areas.
Directly accessible
By phone, email or live chat.
Prompt response
We will get back to you within 24 to 48 hours.
We’re here to support you – remotely and on-site
Our aim is to keep your device up and running. The majority of enquiries can be resolved remotely – via remote access, by telephone or through a digital meeting. Whether you need support for Itech, Regatron, Kewell or Delta Electronica, we analyse error messages, evaluate built-in measurement tools and resolve configuration issues directly from a remote location. Only when there is a genuine hardware fault do we recommend sending the device to the repair service.
Your direct line to support!
Or make use of our other contact options
The support team: the right point of contact for every manufacturer
Wolfgang Vogt
Technical Sales & Support
Expert for
- Delta Elektronika
- Höcherl&Hackl
- TDK-Lambda
- Polyamp
- CAMTEC
- Preen
Manfred Zink
Technical Support
Expert for
- ITECH
- Technix
- Lumina Power
- Maiman
- Quantum Composers
Frequently asked questions about our customer support
Here you will find answers to the questions we are asked most frequently – covering repairs, remote analysis and the support process at Schulz Electronic.
Please contact us before taking any action yourself. Many error messages can be resolved through an in-depth software analysis or remote access – often the cause is not a hardware fault, but an interaction within the system or a configuration issue.
Usually, all you need is a stable internet connection and access to the device’s software. We will agree the exact procedure with you in advance and guide you through the analysis step by step.
Many services – such as telephone advice, email support and short remote access sessions – are an integral part of our service. We charge a transparent flat fee for the technical inspection of devices sent in.
Yes. Our support team handles the commissioning and acceptance testing of complete control cabinets – both at our own production facility and, depending on the project requirements, directly on site.